Who are Raw4Pets.uk?

Raw4pets.uk is a family run business, we are a re-seller of frozen and dry natural raw pet food. Our current suppliers are:

  • Nurture Them Naturally
  • Natural Instinct
  • Nutriment
  • Benyfit Natural
  • Veni-Dog
  • Sea Treats
  • Anco

No product is made on our premises and no ingredient into any products is provided by us

We currently sell products for dogs and cats

Our premises are located in Ascot, Berkshire UK

Our Business details are:

  • Incorporation number: 10865475
  • Legal Name: Raw4Pets Limited
  • Registered Address: 59 Sutherland Chase, Ascot, SL5 8TE
  • We currently fall under the VAT threshold and are not registered to charge VAT

How we source the product?

We source our product directly from the product producers

The product is delivered to us in a frozen state (except for treats and dry products)

How we keep the product?

All frozen products are stored in freezes in a safe location on our premises

Products remain in a frozen state until packed for delivery

All dry products are kept in a safe and dry location on our premises

How we sell the product?

Our products are sold via the following channels

Our products are sold frozen (or dry for dry products)

Upon successful completion of sale on our website, the following process applies:

  • You will receive an email confirming the completion of your sale
  • We will then process your order
  • Once your order is processed you will receive an email confirm successful completion of your order
  • We will then contact you via your preferred contact method to arrange a delivery time

Upon successful completion of sale over the phone, you will be offered either (1) delivery to your preferred location or (2) pick up from our premises.

  • If you select to have a delivery, we will discuss with you the preferred date and time
  • We will confirm to you the delivery charge as described in “What areas we deliver to and at what cost”
  • If you select to pick up from our premises, we will discuss with you the preferred date and time

What happens if your product is not in stock?

  • We will endeavour to obtain your products or will suggest an alternative
  • Should an alternative be acceptable, we will refund the difference (in the event the difference is greater)

What areas we deliver to and at what cost?

For £0.00 delivery cost, we deliver to the following Postal Codes

  • SL5*, RG12*, RG42 *

For £3.00 delivery cost, we deliver to the following Postal Codes

  • GU47*, GU20*, 0SL4*, SL6*, TW20*, RG40*, RG41*, RG45*, GU15*, GU16*, GU17*, GU18*, GU19*, GU24*

For £5.00 delivery cost, we deliver to the following Postal Codes

  • SL0*, SL1*, SL2*, SL3*, SL7*, SL8*, SL9*,TW18*, TW19*, RG1*, RG2*, RG4*, RG5*, RG6*, RG7*, RG8*, RG9*, RG10*, RG30*, RG31*

Any order of £50 in value or over will not ZERO (£0) delivery fee applied

Any delivery order under £20 will incur a delivery charge. The amount will be confirmed at time of order

What methods of payment are accepted?

  • For completing your sale on our website, we accept the following:
    • VISA, MasterCard, BACS, Cash on Delivery
  • For completing your sale over the phone, we accept the following:
    • Cash on Delivery, BACS  or VISA, MasterCard (will bring portable card machine)

How we deliver the product?

  • Frozen products will be stored in a cold-retainer container during the duration of the delivery time
  • Deliveries will be made by car to a location and time agreed by us and you

What are the delivery timelines – how long will it take to receive my products?

  • Orders that are processed before 3pm will be delivered the following day
  • Unless a time and date beyond the next day is agreed between us and you
  • For order that are processed after 3pm, best efforts will be applied to deliver the following day
  • Else delivery will take 2 days to be completed (unless a time and date beyond the next day is agreed between us and you)

What are the returns policies?

  • Product must be returned in the same state it was sold.
  • For frozen products, we can only accept the products back if it is frozen
  • For packaged products, we can only accept products back if the packaging is not broken
  • Delivery charge is not refundable

What is the user joining process – how to become a member?

  • Simply go to https://raw4pets.uk/register/ and complete the membership form
  • Should you forget your account details you can request them via the logon page

What is the user leavers process?

  • You can do this by going to your profile page https://raw4pets.uk/my-account/.
  • Click on the “Delete Me” link at the bottom of the page
  • You will be asked to confirm this before proceeding
  • Once your account is removed, this will remove the following
  • Most Post types and Comments are removed. Links are always deleted permanently

What happens if you forget your account details?

  • Simply go to the logon page https://raw4pets.uk/login/ and request to have new details emailed to you
  • These details will be emailed to the address linked to your account
  • Follow the process and you will regain access to your account

Can you buy products without becoming a member?

  • Yes.

How do we use and store your details?

Membership details

  • Membership details are kept on our servers
  • We may use your details to contact you to provide information about specials / sales and events relating to Raw4Pets.uk

Card details

  • All card transactions are managed by STRIPE (https://stripe.com/gb)
  • All card details (saved or not saved) are stored on STRIPE servers within the E.U.

What is the complaints procedure?

  • Either phone on 01344 20 8343 or email on admin@raw4pets.uk
  • Use the feedback form at https://raw4pets.uk/contact/
  • We take your concerns very seriously and will address them as quickly as we can